RETURNS

Returns will be subject to a $6 return shipping fee, which will be deducted from your refund.

Outbound shipping fees from the original order are not refundable.

Products must be returned unworn, unwashed, in their original condition and with all tags attached. We ask that you please wear underwear when first trying-on your purchase.

We reserve the right to refuse returns that show signs of wear or do not meet the above criteria.

Products marked Final Sale cannot be returned.

 

RETURN PROCESS

To return an item, please email customer service at info@lolaandthevibe.com to obtain a return shipping label.

After receiving a return shipping label, place the item securely in its original packaging in original condition and with all tags attached.

 

REFUNDS

Once your return is received and inspected, we will notify you whether your return is accepted or declined. This process can take up to 5 business days from the date your return tracking information shows delivered.

If your return is accepted, your refund will be processed and applied to the original method of payment.

Note that refunds can take up to 7-10 business days to appear on your bank account due to varying processing times of financial organizations.